Delivery Information

Delivery Options

We offer several delivery options to meet your needs:

Standard Delivery

  • 7-14 business days
  • Curbside delivery only
  • Customer responsible for moving items inside
  • Basic assembly service available for additional fee

White Glove Delivery

  • 14-21 business days
  • In-home delivery service
  • Room of choice placement
  • Basic assembly included
  • Packaging materials removed

Delivery Areas

We currently deliver to all 50 states. Delivery times may vary based on your location and product availability. Some remote areas may require additional delivery time.

Delivery Process

Once your order is placed:

  • You will receive an order confirmation email
  • Your items will be processed within 3-5 business days
  • You will receive a delivery notification with tracking information
  • Our delivery team will contact you to schedule delivery

Delivery Requirements

For successful delivery:

  • Someone must be present to receive the delivery
  • Provide a valid phone number for delivery coordination
  • Ensure clear access to your residence
  • Measure doorways and hallways before delivery

Delivery Fees

Delivery fees are based on:

  • Product size and weight
  • Delivery location
  • Service level selected
  • Additional services requested

Fees are calculated at checkout and displayed before order completion.

Large Items Delivery

For oversized items:

  • Additional handling may be required
  • Special equipment may be needed
  • Additional fees may apply
  • Longer delivery times may be necessary

Delivery Timeframes

Delivery times begin from:

  • Order processing completion date
  • After payment verification
  • Following product availability confirmation

Delivery Issues

Failed Deliveries
If delivery cannot be completed:

  • Redelivery fees may apply
  • Items may be returned to warehouse
  • Storage fees may accrue after 30 days

Damaged Items
In case of damage:

  • Note damage on delivery receipt
  • Take photographs immediately
  • Contact us within 48 hours
  • We will arrange for replacement

Preparation Tips

Before delivery:

  • Clear pathways to desired room
  • Measure doorways and stairwells
  • Remove fragile items from path
  • Ensure adequate parking space

Delivery Tracking

You can track your delivery:

  • Through your online account
  • Via tracking link in email
  • By contacting customer service

Questions?

Contact us through our website:

  • For delivery scheduling questions
  • To change delivery address
  • For special delivery requirements
  • For delivery status updates

Please have your order number ready when contacting us about your delivery.